Privacy Policy

Last Updated: 11/26/2025

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Welcome to Hollow Birch. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.hollowbirch.com.

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By using our Site, you agree to the terms of this Privacy Policy.

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Website Platform

Our website is built and hosted on the Wix.com platform. Wix provides us with the online e-commerce platform that allows us to sell and display our products.

Your data may be stored through Wix’s data storage and databases. Wix stores your information on secure servers behind a firewall.

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Information We Collect

Information You Provide

We may collect the following:

• Name

• Email address

• Phone number

• Billing & shipping address

• Payment details

• Order information

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Automatically Collected Data

When you visit the Site, Wix may automatically collect:

• IP address

• Device info

• Browser details

• Pages viewed

• Referring site

• Cookies and tracking data

 

How We Use Your Information

We may use this information to:

• Process orders and payments

• Ship products and fulfill orders

• Communicate with you

• Improve the website experience

• Send updates, promotions, or marketing where permitted

• Prevent fraud and maintain security

 

How Your Information Is Stored

Your data may be stored through Wix’s secure servers and databases.

Wix may store your information in data centers located in the United States, Ireland, South Korea, Taiwan, and Israel. They may use other jurisdictions as needed. Wix is committed to high-level security and adheres to industry standards.

 

Payment Processing

Payments on our website are processed through secure, PCI-DSS compliant payment gateways offered by Wix and its integrations (such as Stripe, PayPal, or other supported providers).

We do not store full credit card details. Payment information is processed securely and directly by the payment processor.

 

Cookies & Tracking

Wix uses cookies for:

• Security and fraud prevention

• Visitor behavior tracking

• Website performance and analytics

• Personalized shopping experience

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Types of cookies used may include:

• Essential cookies

• Analytics cookies

• Functionality cookies

• Advertising and tracking cookies

You can manage or disable cookies through your browser settings, but some features may not work properly.

 

Sharing Your Information

We do not sell or rent your information. We may share information only with trusted service providers such as:

• Wix

• Shipping carriers

• Email and analytics tools

• Payment processors

These providers may have access to your information only to perform the services they supply for us.

 

Communications and Marketing

We may contact you via:

• Email

• Order updates

• Customer service messages

• Marketing or promotional messages

You may unsubscribe at any time.

 

Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for their privacy policies or content.

 

Children’s Privacy

The Site is not intended for children under age 13. We do not knowingly collect data from minors.

 

Data Security

While we take reasonable steps to protect your information, no online system can be guaranteed to be 100% secure.

 

Your Rights

Depending on your location, you may have the right to:

• Access your information

• Update or correct information

• Request deletion

• Opt out of marketing

To make a request, contact us.

 

Changes to This Policy

We may update this Privacy Policy as needed. The revised version will be posted on this page with a new date.