FAQ's

What makes Hollow Birch products unique?

All of our products are handcrafted in small batches using high-quality botanicals, essential oils, and clean ingredients. We focus on natural self-care, simple luxury, and sensory experiences you can feel and smell.

Are your products handmade?

Yes. Every Bath Tea product is carefully formulated, blended, poured, or assembled by hand. No mass-production.

Do your products contain artificial fragrances?

We primarily use essential oils and natural botanicals. If a product contains a fragrance oil or blended scent, it will be clearly listed on the product page.

Are your products safe for sensitive skin?

Our products are gentle and made with skin-friendly ingredients. However, everyone is different, so we always recommend:

Patch testing first
Checking ingredients if you have allergies
Consulting a healthcare professional for concerns

Are your products tested on animals?

Never. We are cruelty-free.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods offered through our checkout system.

How long will it take to ship my order?

Most orders ship within 1–3 business days. Handmade and customized items may take slightly longer. You’ll receive tracking information once your order is on the way.

Where do you ship?

We currently ship within the United States. If you need international shipping, please contact us and we’ll do our best to help.

How much is shipping?

Shipping is calculated at checkout based on weight and location. We also offer occasional free-shipping promotions.

How much is shipping?

Shipping is calculated at checkout based on weight and location. We also offer occasional free-shipping promotions.

What is your return policy?

Due to the nature of personal care products, we do not accept returns once items are opened or used. If your product arrives damaged or there’s a problem with your order, we will make it right.

My package is lost or damaged. What do I do?

Do your products have a shelf life?

Yes. Because they are made with natural ingredients, we recommend using them within 12 months of purchase.

Can pregnant or breastfeeding customers use your products?

Some essential oils may not be recommended. Always consult your physician or healthcare provider prior to use.

Are your products safe to use in the bath?

Yes, but always:

Use as directed
Keep botanicals away from eyes
Use caution when exiting the bath (oils may make surfaces slippery).

Where are you located?

We are proudly based in the United States and operate online at www.hollowbirch.com.

Can I collaborate or wholesale your products?

Absolutely. Email us for wholesale pricing, private label requests, or partnerships.

Still Have Questions?

We’re here to help. Contact us anytime at!